QUESTIONS / ANSWERS
COMMON QUESTIONS?
The most frequently asked questions from our users.
- Make sure you have a valid passport. Some countries require a period of validity that can stretch up to 6 months after the end of the trip and others do not accept temporary passports, if possible leave a photocopy of the passport with family members as well as contact details of the hotel where you will be staying.
- Check if your credit/debit cards are accepted in the destination country;
- Buy the ticket in good time and guarantee the conditions and means necessary for the trip. Make sure you have sufficient means to stay in the country and to return in case your return ticket expires;
- Check with your travel agent if you need a visa to enter the country of destination. If you do, don’t leave without obtaining a visa;
- Find out about any medical assistance agreements that may be in place with the countries of your destination;
- Get your European Health Insurance Card - EHIC if you are going to a country in the European Union. Find out at the Social Security website;
- Find out in advance if you need any special health care (e.g. vaccinations or special precautions). It is advisable to carry out a Traveller Appointment (bear in mind that some countries require the presentation of an international certificate of vaccination against yellow fever).
- Register on the free mobile application “Traveller Registration”, available for Android and IOS devices, allowing you to be immediately located and contacted in case of emergency, such as natural disasters, accidents or attacks. You can also register using the Traveller Registration Form.
- Identity documents, such as your national ID card or passport, as well as flight tickets, should always be easily accessible.
- When packing, it’s best to adapt to the climate and planned activities, including comfortable clothing, suitable footwear and some essential toiletries.
- Don’t forget chargers, power adapters and other electronic devices that are indispensable for day-to-day life.
- With everything well organized, all that remains is to enjoy the trip with peace of mind and comfort.
- Analgesic and antipyretic for pain and fever.
- Antihistamine for allergies, itching from insect bites, and travel sickness.
- Medications for nausea and vomiting.
- A hydrating mixture for treating diarrhea, particularly important if traveling with children.
- A disinfectant.
- Insect repellent, sunscreen, and lip balm for chapped skin.
- Syringes and needles if you are undergoing treatment with any injectable medication (only allowed in the hold baggage of the plane, unless with special authorization).
- Weight and size limits for luggage vary from airline to airline and depending on the travel destination.
- Some airlines charge extra fees for checked baggage, and even for carry-on baggage.
- Place identification on the outside and inside of the suitcase.
- Pack your medications, valuables, and some essential items in your carry-on bag in case your checked baggage gets lost.
- If you are carrying liquids, gels and aerosols, pastes, lotions, creams, beverages and other items of similar consistency in your hand luggage, they must be carried in containers with a capacity not exceeding 100 ml. Those carried in containers with more than 100 ml will not be accepted, even if the container is only partially full.
- These containers must be placed in a transparent, resealable plastic bag with a capacity not exceeding one liter. Consult the list of prohibited items and the new restrictions on transporting liquids. If you have any questions, please contact us.
- Be aware of, and respect, the restrictions of the country you are traveling to regarding the importation of products of plant or animal origin.
- Avoid carrying wrapped gifts in your hand luggage. You may have to unwrap them at the X-ray checkpoint.
- Any loss, destruction, or damage to baggage after it has been dispatched is the responsibility of the carrier.
- You should file a claim with the airline immediately after the incident. Proof of the claim is essential to activate any baggage insurance you may have.
- It depends on your travel destination. Within the European Union, citizens of these countries only need to have a valid national identity card. If traveling outside the European Union, they must carry a passport valid for the duration of their stay.
- Prices are dynamic and subject to availability; the price may change between the time of the search and the time of booking due to exchange rate fluctuations, transportation costs, fuel costs, port and airport fees, etc.
- When minors travel accompanied by their parents, it is always necessary to bring the minors' identity cards/citizen cards in order to prove parentage.
- Whenever minors are not travelling accompanied by a person with parental authority, it is mandatory to display authorisation for this purpose. This authorisation must be written and dated and bear the legally certified signature of the person exercising parental authority, also conferring the authorisation of duly identified third parties to accompany the minors.
"Whether at our branches, via our phone contacts or online, here at TQ - Travel Quality there is always a professional available to share their experience and knowledge with you and provide you with assistance wherever you are."



